Most general dentists are not referring surgery out because they lack ability. They refer it out because no one has broken the procedures down into steps that feel predictable. Dr. Taher Dhoon of Colorado Surgical Institute estimates that only about half of GPs nationwide consistently perform even basic surgical procedures. Every week, the other half […]
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If your hygiene schedule has more open slots than it did a year ago, dental patient retention is often the first place to look. Most owners don’t track it closely until the gaps show up, and by then, replacing those patients costs far more than keeping them would have. Most retention problems come down to […]
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When dental front office communication breaks down, the first sign is usually a gap in the schedule, a claim that sat too long, or a treatment coordinator who didn’t know the hygienist had already discussed a case. Most of these problems trace back to undefined ownership, and that’s fixable once every handoff has a clear […]
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A patient who hesitates on a $2,400 crown may have spent more than that on a kitchen renovation the same month, so what’s really behind “let me think about it”? Dental case acceptance for new practice owners tends to stall in the same three connected places: how treatment gets presented, how consistently your team follows […]
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Every practice owner makes dozens of decisions a week about where time and money go. Most of those decisions get sorted by how they feel. This one is expensive, that one is cheap, this one can wait. That sorting misses the question that actually matters. Dr. Addison Killeen, co-founder of Dental Success Network, ran into […]
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There is a quote worth sitting with: “Know your goal, or suffer a death by a thousand compromises.” Practices rarely come apart in one dramatic failure. There is no single catastrophic decision that sinks the ship. What happens instead is a thousand small “well, just this once” moments that stack up over years until an […]
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Most new dental practice owners assume the problem is revenue. They figure if they can just get more new patients through the door, everything else will fall into place. The research, and the experience of owners who have been through it, tells a different story. The practices that turn the corner fastest are not the […]
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The headline version of what is happening in dentistry right now sounds like it belongs in a trade journal: AI companies are landing enterprise deals, accounting firms are consolidating around dental specialization, and insurance reform is spreading across 16 states. The practice-owner version of the same story is more personal. The infrastructure around your practice […]
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If the numbers aren’t adding up one or two years into ownership, the problem usually isn’t marketing spend or fee schedules. For most new owners, the gap lives in three connected places: how treatment is presented, how consistently the team follows through, and whether the owner has built enough operational structure to lead without becoming […]
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Dental practice scheduling problems rarely announce themselves with a single obvious failure. They show up as a string of short days, last-minute cancellations, and a production number at month-end that’s lower than it should be given how busy the team felt. The fix almost always starts with pulling the right reports and assigning clear ownership […]
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