Let me paint you a picture: your office manager just quit, the phone’s ringing off the hook, a patient wants to dispute a bill, and you’ve got three patients on deck waiting to be seen. Oh, and your doctor just told you to “fill the schedule.”
Sound familiar? That was my life. One day, I was the treatment coordinator; the next, I was “in charge.” No training manual. No roadmap. Just vibes and a strong cup of coffee.
That exact kind of chaos — beautifully uncomfortable and wildly real — is what inspired our 12-Week Office Manager & Team Leader Course.
In our video below (yep, hit play — it’s worth it), I talk through the moments that helped me realize that leadership in a dental practice isn’t just about knowing what to do: it’s about learning how to figure it out when everything’s on fire. It’s about getting brave enough to say, “Hey doc, what does a full schedule actually mean to you?” — and building systems that work for your practice, not someone else’s script.
Real Talk: We’re Not Just Talking KPIs
Yes, we cover metrics and benchmarks (because numbers don’t lie and ya girl loves a good spreadsheet), but the magic happens when we ask the deeper questions:
- Why isn’t your team executing?
- Where’s the time really going?
- Who’s verifying every single patient’s insurance every single time (and why)?
We work through all of it — because real leadership is about doing the work and making the work sustainable.
What You’ll Learn in the Course
This isn’t some shiny binder of fluffy ideals. It’s gritty. It’s honest. It’s the stuff that makes or breaks your ability to grow as a leader in your practice. We don’t coach from the clouds. We mentor from the trenches.
You’ll get:
- Step-by-step guidance through the core pillars of dental office management
- Live coaching and interactive assignments
- Practical templates, systems, and checklists ready to use
- A supportive community of peers and mentors
- A certificate of completion to celebrate your success
- How to build non-confrontational conversations into your culture
- How to make peer accountability actually work
- Why mental wellness is a productivity tool — not just a bonus perk
- And, how to turn a “why didn’t you collect 100%?” moment into a system that saves your team hours each week
If you’re the “I wear 12 hats and none of them fit” person in your office — this course is for you.
And if you’re a doctor reading this thinking, “This is exactly what my OM or lead needs” — I promise, it is.
Sign up and get 15% off when you use code TT15 at checkout!
Cheers,
Sydney Robinson
DSN Director of Operations
FOA Coaching Founder and CEO
