Dental Success Insights

7 Tips to Pump Up Your Phone Skills

March 7, 2023

A new patient phone call is the first introduction someone has to your office. When people are looking for a new dental office they are looking for a practice that is conveniently located, has appointment slots available when they want them, will allow them to use the dental insurance their employer has provided, and above […]

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Dental Practice: Keep Your Active Patients Active

February 28, 2023

Do you have patients leaving without their next appointment scheduled? Not sure how to keep track? Divergent Dental provides the daily dashboard report at the end of every work day and this metric can be found on the far right of that report. This number was very helpful for our office to start focusing on […]

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The Value of Mentorship

February 21, 2023

What is a Mentor? Often overused and abused, the concept of mentoring captures a significant role in the field of dentistry. Too often, we take for granted the native benefits and attributes of effective leadership. Anxious to swipe the coveted diploma and jettison for some storybook hamlet, the ascension to a doctorate in dentistry functions […]

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Dental Practice: It Just Might Make Me Love Dentures

February 14, 2023

The Worst Tasks Sometimes technology can make a previously abhorrent task palatable. For example, take root canals, you think you hate them now? Just imagine how it was before rotary files! When you not only had to find all the canals, you then had to instrument every millimeter by hand. “Finger blisters,” anyone? Rotary files greatly […]

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10th Annual Dental Success Summit

February 7, 2023

Drumroll Please…. I am excited to announce that registration is now open for the 10th Annual Dental Success Summit, scheduled for June 15th – 17th, 2023, at the beautiful La Cantera Resort & Spa in San Antonio, TX!!! We are rewarding our early action takers by offering Super Early Bird Ticket Prices at 55% off […]

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New Front Office Book!

January 31, 2023

A New Hope Recently we published the 6th book in the Dental Success Manual Series: The Front Office Manual. This book is packed with the best systems to help run your front office and it all comes from my interactions with doctors and our constant pain-points of not knowing how to adequately coach and train […]

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Dental Practice: Core Values

January 24, 2023

The Values We Want Sometimes when people come into the coaching at the Dental Success Institute’s Elite Mastermind, we ask them some “fluffy” questions. Here’s a couple of them: Do you have core values? Do you routinely evaluate employees upon core values? Now, most people who have worked through their business plan have a good […]

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Dental Practice: 7 Ingredients for WOW Service

January 17, 2023

The Recipe for Success Transform your dental practice front desk into patient pros. Keep your practice healthy by knowing your numbers, enhancing your team’s customer service skills, and turning more callers into happy and healthy patients. Check out the seven easy steps below to deliver exceptional patient service: #1 CUSTOMER OBSESSION! Be obsessed with providing […]

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Dental Practice: PPOs vs OPPs?

January 10, 2023

The Treadmill World We live in a world addicted to consumerism and thinly-veiled desires luring precious discretionary dollars out of the wallet. As for investing in one’s health, society somehow has digressed into a mechanized, commoditized, and subsidized mindset. Leverage assumed by the omnipresent insurance plan often renders a provider with little say regarding the […]

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Dental Practice: Value Add Acquisitions

January 3, 2023

Finding Diamonds A term that I was introduced to when I first started to explore practice ownership was this idea of a “value add practice.” I view these opportunities as diamonds in the rough. For example: an aged practice where the cost to enter is low, but cash flows are also less than ideal. Now, […]

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